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    Convertly Converter

    Frequently asked questions

    Find here answers to the most common questions about using Convertly Converter, our tools, the security of your files and our subscriptions.

    Is Convertly Converter really free?
    Yes. All our essential conversion tools are free and usable without registration within the daily quota limit. Paid plans offer a higher quota for heavy users.
    Are my files safe?
    File handling depends on the selected tool and format. For sensitive files, review the tool information before starting the operation. File handling depends on the selected tool and format. For sensitive files, review the tool information before starting the operation.
    Do I need to create an account to use the tools?
    No. You can use most tools without an account, with the same limit of 10 uses per day. A free account is required to upgrade to a paid plan.
    On which devices does Convertly Converter work?
    Compatibility depends on the format, browser and device. If processing fails, try a smaller file or another supported browser.
    In which languages is the site available?
    Convertly Converter is available in 25 languages, including English, French, Spanish, German, Japanese, Chinese, Arabic and many others.
    How do I cancel my subscription?
    From your account, under "My account", you can manage or cancel your subscription at any time.
    How do I contact you?
    You can write to us via the contact page or directly at convertlyconversion@gmail.com. We respond within 24 to 48 business hours.